New York City, NY
We’re looking for an Account Supervisor to join our team in a busy NYC Public Relations firm. The Account Supervisor will take on day-to-day ownership of 3-4 technology and b2b accounts, under the leadership of the PR Director. In addition to all the essential skills that that make you great at PR (an eye for a good angle, excellent writing skills, dogged persistence for placements, top-notch client management), you also like ownership, responsibility, strategic thinking, and understanding how PR works in service of business goals. You’re comfortable rolling up your sleeves to get things done, but you also know how to delegate. You’ve got media relationships and know how to create new ones with a great story.
The Account Lead works directly with the PR Director to conceive client strategy, then leads the day-to-day execution. You’re the keeper of overall account management and program implementation. You oversee and practice editorial excellence in pitches and written work, and you work with the account team to execute flawless media relations, in the form of one-to-one, reporter/outlet-specific media outreach that shows you’ve always done your homework.
Your co-workers love you because you’re proactive with a shared sense of responsibility and purpose. Clients love you because you manage them through the PR process and get them valuable coverage. Media love you because you consistently and reliably help them nail their story.
- Work directly with the PR Director to develop long-term and ongoing PR strategies that combine creative thinking and an understanding of client business goals to create a plan that delivers meaningful results.
- Own the day-to-day execution of assigned accounts, including delegating to and managing junior team members, ensuring that team is meeting—and ideally exceeding—account expectations, and managing account resources.
- Lead, or play a prominent role in, weekly in-person or phone client meetings, and in maintaining ongoing strong relationships with clients.
- Balance the demands of multiple accounts to ensure that all clients are properly serviced, goals are achieved, and slow news times or client restlessness are anticipated and solved for.
- Assess account work and results, proactively solving for weaknesses in strategy or execution; shape campaign results into success and case studies for clients, new business and the CVM website.
- Deliver consistent, quality media placements every month, both in top-tier media and in target verticals, that work in service of client goals.
- Lead story creation and pitch activity on behalf of the client based on knowledge of client stories and news, trending news, and specific outlets and writers, always monitoring traditional and social media for new opportunities for client outreach.
- Understand that not all placements are created equal, layering feature stories in top-tier media with second- and third-tier media opportunities that are of strategic value to the client.
- Brainstorm new angles and ideas with account—or entire CVM—team to ensure ongoing results and activities.
- Maintain a strong network of media contacts, by attending networking or industry events or by inviting new and existing contacts to dinner/drinks/coffee at least 1-2 times per month.
- Ensure client media lists are regularly updated and developed.
- Develop and maintain relationship with client team to ensure CVM is in the loop about all information about company news, products, initiatives, use cases, success stories, and ongoing strategy.
- Deliver weekly agenda (including gathering activities from relevant team members), and discuss all ongoing activities with client in weekly meeting/call.
- Proactively communicate with clients about new ideas, ongoing activities and press coverage; ensure success report database is maintained.
- Respond to—and even better—anticipate client anxiety, stress, or restlessness that signals that the client is feeling out of the loop or disconnected from PR and its value.
- BA/BS. We love common-sense, critical-thinking liberal arts majors, or any education that shows curiosity and an interest in learning new ideas.
- 4-6 years relevant public relations experience. You've got a history of PR success, an understanding of online and social media, and you're ready to grow professionally.
- A good communicator. You're able to communicate with clients and media clearly in writing, over the phone, and in meetings. You can shape business ideas into media-relevant pitches, and explain yourself to clients and colleagues.
- Organized and detail-oriented. You leave no stone unturned in identifying opportunities for clients, and you're able to handle multiple projects and responsibilities without letting anything slip between the cracks.
- A reader and sponge. You know what’s going on in the world. You consume media (hard news and pop culture), follow trends, and you’re always looking for opportunities for clients as you do it.
- A thinker and problem solver. Tough client? No news? Oddball target market? You like the the challenge of coming up with new solutions and new ideas and figuring out how to take them from vague concept to well-executed deliverable
- A desire for responsibility. You’re self-motivated, you’re looking for ownership, you like when you’ve earned the trust of your boss and co-workers, you love the feeling of accomplishment that comes from taking a project from start to finish.
- A desire for growth. You want to learn about new kinds of businesses, take on new challenges, and grow into new and more senior responsibility, including leading accounts, managing junior employees, or developing new or existing company initiatives.
- A collaborator. Although much of our work happens independently, we share our successes and help each other come up with solutions when we’re stumped or dealing with a tough client problem. We don't necessarily celebrate every tiny individual or agency achievement, but we respect a job well done and reward employees who contribute to agency growth and success.